Shipping policy
SHIPPING POLICY – MONTY ORIGINALS
Last updated: December 15, 2025
This Shipping Policy applies to all orders placed via www.montyoriginals.com. By placing an order, the customer agrees to the terms set out below.
At Monty Originals, we do everything we can to deliver your order as quickly as possible. Below you’ll find all information regarding shipping, delivery times, shipping costs, and tracking.
1. Order processing
1.1. Orders are processed within 1–5 business days.
1.2. Orders placed during weekends or public holidays are processed on the next business day.
1.3. During product launches or busy periods, processing times may be slightly longer.
1.2. Orders placed during weekends or public holidays are processed on the next business day.
1.3. During product launches or busy periods, processing times may be slightly longer.
Monty Originals shall not be held liable for delays resulting from such circumstances.
2. Delivery times
2.1. All orders are shipped from the Netherlands. Estimated delivery times are as follows:
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The Netherlands: 1–5 business days
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Belgium: 2–5 business days
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Rest of Europe: 3–7 business days
2.2. Delivery times are estimates only and may vary depending on the carrier and destination.
2.3. Monty Originals is not responsible for delays caused by postal or courier services, including but not limited to PostNL.
2.3. Monty Originals is not responsible for delays caused by postal or courier services, including but not limited to PostNL.
3. Shipping costs
3.1. Shipping costs are calculated automatically at checkout and are displayed before the order is finalized.
3.2. Indicative shipping rates (subject to change):
3.2. Indicative shipping rates (subject to change):
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The Netherlands: €7.10
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Belgium: €9.50
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Free shipping on orders over €80
3.3. Any promotional offers regarding shipping costs will be clearly communicated on the website and apply only during the stated period.
4. Track & Trace
4.1. Once an order has been shipped, the customer will receive a Track & Trace link via email.
4.2. Tracking information is provided by the carrier and may not be immediately available. Monty Originals is not responsible for delays or inaccuracies in tracking updates.
4.2. Tracking information is provided by the carrier and may not be immediately available. Monty Originals is not responsible for delays or inaccuracies in tracking updates.
5. Incorrect address details
5.1. The customer is solely responsible for providing accurate and complete shipping information.
5.2. Orders returned due to incorrect or incomplete address details may be reshipped only after payment of additional shipping costs.
5.3. Monty Originals is not liable for non-delivery resulting from incorrect or incomplete address information.
5.2. Orders returned due to incorrect or incomplete address details may be reshipped only after payment of additional shipping costs.
5.3. Monty Originals is not liable for non-delivery resulting from incorrect or incomplete address information.
6. Damaged or missing packages
6.1. The customer must inspect the order upon receipt and report any damage within 48 hours of delivery by contacting info@montyoriginals.com.
6.2. If a shipment is marked as delivered by the carrier but not received by the customer, Monty Originals will initiate an investigation with the carrier.
6.3. Such investigations may take 5–10 business days.
6.4. Monty Originals is not liable for theft, loss, or damage occurring after confirmed delivery.
6.2. If a shipment is marked as delivered by the carrier but not received by the customer, Monty Originals will initiate an investigation with the carrier.
6.3. Such investigations may take 5–10 business days.
6.4. Monty Originals is not liable for theft, loss, or damage occurring after confirmed delivery.
7. Pre-orders and limited drops
7.1. Products sold as pre-orders or limited drops are subject to extended delivery times, which will be clearly stated on the relevant product page.
7.2. Orders containing both in-stock and pre-order items may be shipped once all items are available, unless stated otherwise.
7.2. Orders containing both in-stock and pre-order items may be shipped once all items are available, unless stated otherwise.
8. International shipping
8.1. International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by local authorities.
8.2. All such charges are the sole responsibility of the customer.
8.3. Monty Originals has no control over customs clearance processes and is not liable for delays or additional costs arising from customs inspections or procedures.
8.2. All such charges are the sole responsibility of the customer.
8.3. Monty Originals has no control over customs clearance processes and is not liable for delays or additional costs arising from customs inspections or procedures.
9. Undelivered or returned packages
9.1. Shipments that are not collected from a designated pickup point within the carrier’s stated timeframe will be returned to Monty Originals.
9.2. Upon receipt of a returned shipment, the order may be reshipped at the customer’s request, subject to payment of new shipping costs.
9.3. If the customer declines reshipment, the purchase price will be refunded, excluding the original shipping costs.
9.2. Upon receipt of a returned shipment, the order may be reshipped at the customer’s request, subject to payment of new shipping costs.
9.3. If the customer declines reshipment, the purchase price will be refunded, excluding the original shipping costs.
10. Shipping inquiries
For questions regarding shipping, tracking, or delivery times, please contact: